2. Uncommon Service
uncommon service

By Frances Frei and Anne Morriss

Do you have the guts to disappoint customers? Many businesses don't -- and lose money kowtowing to demands. Great companies dare to make profitable tradeoffs rivals won't risk, argue the authors. For example, despite its rock-bottom interest rates on savings accounts, Commerce Bank (CBSH) saw deposits rise in 2012. Why? It keeps many branches open seven days a week -- a perk patrons love.


  @FortuneMagazine - Last updated April 04 2013 05:17 PM ET
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